Customer Service Representatives salary in the US
From the median paycheck to the top 10%, this page breaks down earnings for customer service representatives using American Community Survey records.
How much do customer service representatives earn?
Across the country, the midpoint of annual earnings for customer service representatives is $39,880 — 24% less than the $52,508 median for all US earners aged 25 and older. Only 46 of the 171 groups we track report a lower median, which puts it in the third quarter. Behind these numbers are 108,794 survey records — a large enough sample to break the results down further below.
| Position | Annual earnings |
|---|---|
| Top 10% start at | $85,541 |
| Top 25% start at | $57,721 |
| Median (top 50%) | $39,880 |
| Bottom 25% earn below | $24,884 |
How wide is the pay range?
The top 25% of customer service representatives earn at least $57,721, and the top 10% start near $85,541 — about 2.1 times the median. The bottom quarter earned under $24,884; that group includes people who worked part of the year or reduced hours, since every earner is counted. That leaves a 1.6-to-1 ratio between the median and the 25th percentile.
Earnings by age
Typical pay rises 19% between the 25–34 and 45–54 age groups, topping out at $43,571. After the peak, the 65+ group's median falls to $29,831 (32% lower), largely because more older workers cut back their hours.
Men and women
Women in this occupation have a median of $37,985, 15% below the $44,688 men report. About 69% of the sampled workers are women, going by raw survey counts. The comparison isn't like-for-like on hours or seniority, so read it as a description rather than a pay-equity measure.
| Group | Median earnings | Survey records |
|---|---|---|
| Men | $44,688 | 34,200 |
| Women | $37,985 | 74,594 |
Does education change the pay?
The spread by education is moderate — 51% between workers with a high school education or less ($35,534) and those with a master's degree ($53,808). 44,027 of the records belong to people with some college or an associate degree, the biggest single group; we suppress levels with fewer than 100.
| Education | Median earnings | Survey records |
|---|---|---|
| High school or less | $35,534 | 33,150 |
| Some college / associate | $38,830 | 44,027 |
| Bachelor's | $50,562 | 25,639 |
| Master's | $53,808 | 5,193 |
| Professional degree | $44,688 | 482 |
| Doctorate | $50,892 | 303 |
Where the most work, and what they earn there
In terms of headcount in the survey, California, Texas, Florida, New York, and Illinois lead the country. Illinois pays best of the five ($43,656 median); Florida pays least ($36,434). These are nominal dollars — living costs differ just as much between states and aren't adjusted for. 51 states have enough records (100+) for their own figure.
| State | Median earnings | Survey records |
|---|---|---|
| California | $41,979 | 11,499 |
| Texas | $37,985 | 9,802 |
| Florida | $36,434 | 8,586 |
| New York | $41,979 | 5,545 |
| Illinois | $43,656 | 4,559 |
Occupations with similar pay
Nearby on the pay scale are pharmacy technicians ($39,595), shipping, receiving, and inventory clerks ($39,297), secretaries and administrative assistants ($40,610), and industrial truck and tractor operators ($40,929). The jobs differ in training and working conditions; matching medians just means the typical paycheck is comparable.
| Occupation | Median earnings | vs. this job |
|---|---|---|
| Pharmacy Technicians | $39,595 | −1% |
| Shipping, Receiving, And Inventory Clerks | $39,297 | −1% |
| Secretaries and Administrative Assistants | $40,610 | +2% |
| Industrial Truck And Tractor Operators | $40,929 | +3% |
| Chefs And Head Cooks | $38,580 | −3% |
About these figures
A note on definitions: figures cover everyone 25+ with earnings in this occupation over 2020–2024, inflation-adjusted to 2024, full-time or not. Medians are weighted to the US population; suppressed cells are those under 100 records. The occupation total is 108,794 records.
See where your pay ranks among customer service representatives
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Open the calculatorSource: US Census Bureau, American Community Survey 2020–2024 5-Year Public Use Microdata Sample (PUMS) — personal earnings (PERNP) in 2024 dollars, person-weighted
Reference statistics only — not financial advice.